Enterprise, medium and small businesses are on a journey of digital transformation. Benelux InTouch would assist in restructuring their operations by leveraging technology to provide modern customer experience. Collecting data or storing data for decision makers to enable a greater agility when responding to the changes in the market. With a digital transformation phase, business process management (BPM) is still the core foundation that enables companies to operate efficiently and deliver consistent results to the customers. As companies digitally transform, technology enables changes to happen faster, but it is the underlying processes that ensure systems, processes, etc. work well and activities can happen safely.